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Integ Lettin Me Down : (
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GOLD!en
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Joined: 05 Feb 2007
Posts: 505
City: Edwards

PostPosted: Nov 25, 2008 4:56 pm    Post subject: Reply with quote

That's annoying, them being Integrity or not. And there is no excuse for bad customer service especially in a small sport like this.
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TWG
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Posts: 3258

PostPosted: Nov 25, 2008 5:00 pm    Post subject: Reply with quote

OTT Productions, Smash
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OTT Productions
Backside 180
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Joined: 20 Sep 2007
Posts: 1227
City: West Salem

PostPosted: Nov 25, 2008 5:14 pm    Post subject: Reply with quote

eviltweak, Oh, the X-Hive I think it's around $15,000 US. Then there smaller one I don't know how much.

mojo, I like all ways of riding, But Fall-winter-spring we winch every weekend, or we did the last 2 years. Kinda getting off to a slow start this year. Plus I gotta get knee surgery next month on both knees so I won't be able to ride for a bit! sheeeet-T

mojo, What they need to do is build them over here. That would drop the cost down allot!

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nickl011
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Joined: 30 Mar 2007
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City: Frozen Northland

PostPosted: Nov 25, 2008 7:52 pm    Post subject: Reply with quote

Still haven't received all of my order from late August. I think I've been patient enough...
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Sinkoumn
Pop Shuvit
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Joined: 24 Feb 2005
Posts: 196
City: Minneapolis

PostPosted: Nov 25, 2008 11:34 pm    Post subject: Reply with quote

rick rolled, bummer
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mojo
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PostPosted: Nov 25, 2008 11:44 pm    Post subject: Reply with quote

ott, i hear ya. im sure if they gave the instructions to someone here it wouldnt be a problem.
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Lodi Winching
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Joined: 27 Aug 2008
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City: Lodi

PostPosted: Nov 26, 2008 12:43 am    Post subject: Reply with quote

Yup,pretty lame,I'm don't even no what to be now.I've been patient,mad,happy,and then pissed..and still nothing to show.
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bachlonso
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Joined: 02 Jul 2007
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City: NFA

PostPosted: Nov 26, 2008 2:41 am    Post subject: Reply with quote

Lodi Winching, i'm kinda getting pissed too. i haven't recieved any answer from erich or derek either. at one time there on here like we're the best and derek will get back to you immediately and then they are totally vanished. even though they build top notch boards - collecting top notch dollars for their boards should implement they have a exemplary customer service! no blaming on small size of enterprise or such!!! that's just lame!
we could take bets on when they will pop back up on here Laughing

ps: a friend, who is trying to build up a distribution over here in germany has been waiting for an answer for several weeks now too...
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eviltweak
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Joined: 11 Jul 2008
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City: Nor Cal

PostPosted: Nov 26, 2008 2:44 am    Post subject: Reply with quote

has anyone ordered a tnt recenty? i just ordered mine wondering on weight time.
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buenos
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Joined: 30 Jul 2006
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City: lake McQuinney

PostPosted: Nov 26, 2008 3:35 am    Post subject: Reply with quote

they shouldnt sell a product if they dont have them in stock....just the way i think you should sell something that cost that much. you dont wait 2 months for a car to come in after you pay the down payment.
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wakemitch
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Joined: 02 Jun 2004
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PostPosted: Nov 26, 2008 3:41 am    Post subject: Reply with quote

buenos wrote:
they shouldnt sell a product if they dont have them in stock....just the way i think you should sell something that cost that much. you dont wait 2 months for a car to come in after you pay the down payment.
there is a 6 month wait for smart cars

also it says "now taking orders" on the lemons while the tnt says in stock
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Schmaltz
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Joined: 16 Sep 2003
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City: San Jose

PostPosted: Nov 26, 2008 6:40 am    Post subject: Reply with quote

Ok ...

Lets see ...

First off, i have not received one e-mail from anyone complaining or any PM saying anything other then how stoked they are on the boards and how much their riding has improved in such a short while... or what great customer service we have!

I'm use to getting messages like this:

******* wrote:
----------------- Original Message -----------------
From: *******
Date: Oct 20, 2008 7:14 PM


When I first heard about your boards, I thought they would be the ideal skate. When I convinced myself that the price was going to be worth the skate, I immediately started saving. When I was ready to make my purchase, I went to the website and saw that it that pre-orders were up to 3 weeks. Didn't think anything of it and was just so happy that I ordering an Integrity.
Shortly after the order I became a member on wakeskating. com and soon found out how long it was really taking for the boards to be shipped (pre-order thread). I was extremely sad (not mad) learning of this. I did some research on Integrity while counting down the days of my board arrival. I learned how much the company has progressed the sport and inspired so many wakeskaters. I found out what a struggle the company was going through. Meeting the demands of all the orders soon came clear to me and waiting was no longer an issue. The day I received my Integrity was honestly the best day I have had in ages. I sat there just admiring the board for what felt like forever. And to push me over the edge I was upgraded to a BAMBOO because of the wait issue. I cannot express how happy and proud I am to own one of your boards. That day I gripped it up and hit the water.
Now I have to say.. on the way to the lake I started to doubt the board. I was terrified that it was not going to meet the hype that I had learned to know about the board.
I apologize sincerely that I ever doubted Integrity.
The moment I danced on the water with Integrity I knew it had delivered the hype and even more.
The board was absolutely perfect. I cannot keep it out of my mind. I find myself a lot saying "its just a board, its just a board". But its not. Its passion I now ride on, thanks to you. I look forward to purchasing more boards from Integrity, and you now have a costumer for life.

Sorry for such a long message, just wanted to express my joy

<3

*******


That Message makes my year... Posts like this... destroy my stoke.

I never knew your disappointments... till I decided to check this forum... I've been so slammed it's a luxury to have a few minutes to spend here. I'm sorry you are disapointed, it seriously bothers me to know your upset. Just please understand, I was a one man operation to keep costs down and keep the dream alive. Your Pre-orders pay for the materials then it gets made, we never had 10's of thousand$ to leverage mass quantities of materials or even a minute to catch our breath or catch up to orders since the demand was way over any projection we had. Also we couldn't afford to have full time employees. I had one guy who helped out part time and his pay was in wakeskate sessions. We don't have special customer service line dedicated to customers cause we never needed it or someone to run it. Derek my partner helps me out 1 day a week... and he does a kick ass job keeping up with sales and lending a hand in day to day operations when he can. Derek has a full time job... Integrity is mine, and I don't make a dime doing this... yet. It's all sweat equity... and believing in the dream that it will all pay off one day.

I have talked to Derek and he has informed me certain people have been contacted and remedied with extras/free shirts/sticker/swag... etc. People have been updated when inquires of their order status come in. If this wait is unacceptable to you you are free to cancel your order... I'm sorry we couldn't build them faster this summer!!! we were in a 3 car garage with maybe 500 square feet. Doing my best 12+ hours a day 7 days a week.

Since the moment we got back from surf expo in September and seeing all the orders and demand we received... Derek and I decided now was the time to jump and move our facility from that car garage to an actual location with 3,000+ square feet... This is just now allowing us to build better products in a more timely manner and store bulk materials to go into a real production setting. Our new presses are built and materials are in stock and orders are going out... It did take us a good month + to finally get here to this new factory and in a position to grow the brand... 5 years of blood, sweat, and tears and very low capital/profit into a real production setting... something I have been striving for since the original Mutiny Wakeboards in 1997.

We are finally ready to bang out some sold numbers with 3 presses now instead of just one... and all the proper machinery to do it on a serious level. and 2-3 new employees... Up in till OCTOBER we were hobbyists. Now... we are a legitimate manufacturer with a loan from a bank to take this whole thing to a new level.

Great things are happening to Integrity Wake right now even when the economy is looking so bleak. This summer will be plenty of product ready to ship the same day the order comes in... and we will be available in select stores.

We are honestly going as fast as we can and keeping it real for the right reasons. It just isn't going to happen over night... it takes time/money and lots of love to build an Integrity wakeskate... and now we can spread the love faster... Sorry it's taking 5 years to get to this point, but it wouldn't mean the same or stand for shizzle without the struggle along the way.
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kornhouse
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Joined: 27 Aug 2007
Posts: 2079
City: Siesta Key

PostPosted: Nov 26, 2008 8:19 am    Post subject: Reply with quote

Schmaltz, it's the journey that counts. just keep up with the progress and making such a great board Very Happy
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doubleg
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Joined: 20 Feb 2007
Posts: 334
City: Singapore

PostPosted: Nov 26, 2008 9:33 am    Post subject: Reply with quote

Come on, give Erich & Integrity a chance. He is trying to meet the rising demand. And there is a global recession around us people...

I think most, if not all of us who have ordered, waited 3 months or more, received and ridden, only remember the good times & rides we've had. I for one can't imagine riding anything else, well maybe perhaps a bamboo TNT with a durasurf bottom.. Birthday

Anyone else with a '08 deck would like to add on to this?

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Lodi Winching
Ollie
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Joined: 27 Aug 2008
Posts: 95
City: Lodi

PostPosted: Nov 26, 2008 10:25 am    Post subject: Reply with quote

Well there we go man. Thanks for the response that's all I've been wanting to hear. I don't know how you haven't recieved my emails,I've sent two,but in any case just curious now that everything is up and running when could i expect to see my board. Not trying to bash on you guys or anything,but I just wasn't getting a response from emails, and had no number to call so I decided to post here, and see if I could possibly get some feedback.

In any case thanks for the response,and hope to feel the stoke , everyone talks about in the near future.

Thanks
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bachlonso
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Joined: 02 Jul 2007
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City: NFA

PostPosted: Nov 26, 2008 10:48 am    Post subject: Reply with quote

Schmaltz, you once asked to address all emails towards derek and even your webpage says it (his email address). so that's what i did and no answer.
next time i might as well send my mail directly to you.
but as you are obviously around here from time to time, could you tell me when you plan on putting out the ltd series you were talking about way earlier?

doubleg, i'd be totally down for a tnt with durasurf!!! actually i asked derek about it in my unreplied email.
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Cyclone268
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City: sarasota

PostPosted: Nov 26, 2008 11:12 am    Post subject: Reply with quote

3000 sq ft and 3 presses Shocked i like that Shocked
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winch4fun
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Joined: 09 Nov 2008
Posts: 647
City: Marble Falls

PostPosted: Nov 26, 2008 12:22 pm    Post subject: Reply with quote

i would rather have an integrity that took 3 months to make than a mass produced one made over night. its take blood sweat and tears to make something so great. so be patient guys.....
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The Bug
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Joined: 16 Sep 2004
Posts: 434
City: Redding

PostPosted: Nov 26, 2008 12:37 pm    Post subject: Reply with quote

You can't kill Integrity!

Happy Holidays to Erich, the team, the support crew, and all riders and fans of Integrity Wakeskates.
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Kid512
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Joined: 01 Nov 2007
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City: Lago Vista

PostPosted: Nov 26, 2008 1:37 pm    Post subject: Reply with quote

i like my lemons its fun.
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