buywake.com- (An UPDATE and An APOLOGY, bottom pg 3)

cowgirl · Faceplant Joined: 11 Apr 2007 Posts: 24 City: Knoxville

UPDATE page 3

My old foam top Catalyst had had its run, so I ordered a 07 LF Maven, plus a pair of pink Etnies, plus a new JetPilot vest, and some spooge ('cause I still love my tried and true wakeboard) from buywake.com. Spending over $400, I was entitled to free shipping, but I paid the extra to have it overnighted because I wanted to ride that weekend.

My stuff arrived and I excitedly tore into the box. Alas, no fins! I called buywake, got voicemail and left a message. No return call. I called again a few hours later and left a message. No return call. I called again a few hours later and someone answered. I told him that my fins were missing. He asked me if I looked in the box... UHHHH YEAH! He said I should look again, so I gave him the benefit of the doubt. DUDE, THERE ARE NO FINS IN THIS BOX. So he said he'd ship me some out. I explained that I'd paid the extra to get my stuff overnight and I felt that he should either overnight my fins or refund my shipping money. He gave me some burnout explanation of why he couldn't overnight the fins, which I didn't understand, but he insisted was the case. I reiterated my request to refund my shipping costs, he put me on hold. Forever. Finally he came back, said he'd ship my fins regular post, but refund my money. I repeated what he said, to confirm the information. He said "That's what I said!"

Where I come from, we say, "Yes, ma'am."

So, my fins finally arrived, but not in time for what I needed them for, which was a week and a half later.

So I go to put my new fins on... they aren't the right fins. I call again, and ask to speak to the same guy. Oh yes, I got his name. He insists he sent me the correct fins and that's all he had to say about that.

So, Billy from buywake.com, wherever you are, please come over and show me how to fit these too small fins onto my new wakeskate. On second thought, never mind. I'll go to the competitor.

Sorry for the long rant. It's now a month later and my new skate is still sitting. I can't say it's unused, but riding a dump truck is not ideal.

I hope this is the right place to post this. On my Bronco forum, we are allowed to post bad vendor reviews after we have given the vendor a chance to remedy the situation. Buywake has been a pain in my arse for a month now and it seems I'm on my own with this one.

Calskater23 · Backside 180 Joined: 26 Jun 2007 Posts: 1795 City: FRESNO

Dude that sucks you have my deepest sorrows.

c dub · Backside 180 Joined: 10 Aug 2005 Posts: 1171 City: Austin

damn sorry to hear that cowgirl, i've always had great customer service with buywake...

One_Wadey · Frontside 180 Joined: 24 Jul 2007 Posts: 492 City: Dallas

never had order problems with them personally but i have had issues with getting their voicemail on occasion..

JB_CANSKATE · Posted: Aug 01, 2007 12:23 pm Post subject:

Only ordered from them once and everything went fine...but I won't order from there again becuase of the way they treated your purchase. Support boardstop.com or a local shop.

deesk8 · Posted: Aug 01, 2007 12:26 pm Post subject:

cowgirl, I have an extra fin from my impulse that fits better on my Maven than on my impulse...I only ride with one fin and I LOVE my 07 maven! pm me your address and I can send you it...are the etnies w.skate shoes or do you make them into them? i have hot blue Kampus shoes but im lookin for another pair.

jacque_mehoff · Backside 180 Joined: 15 Feb 2006 Posts: 936

when orders are shipped correctly things are great, it 's how they handle the orders with problems that make a good shop or not.

I have never had problems with them.

I will bash scuba.com. those chumps were a pain in the ass to deal with........

I would rather hold my breath than buy anything from them.

tad · 360 flip Joined: 07 May 2006 Posts: 5031

I don't see any problem with postings bad vendor reviews because it lets the other riders in the community know who they should and shouldn't deal with. I personally use wakeside.com and I've never had a problem with them. It's sad to hear about wakeshops with poopy customer service.

Chrishau · Backside 180 Joined: 19 Sep 2006 Posts: 919 City: Aurora

Well, its good to know. Ive heard good and bad things now.

fletch · Frontside 180 Joined: 20 Apr 2006 Posts: 290 City: Raleigh

That does suck...but hey, now you can learn to ride finless. Get that board in the water.

knox · Kickflip Joined: 14 Jun 2007 Posts: 4693 City: Gainesville

that sux, hope they fix it up 4 u.

Space Ghost · Posted: Aug 01, 2007 1:04 pm Post subject:

i also had horrible customer service with buywake

ok i bought the a jetpilot vest had some problems so i emailed the guy from jetpilot and said buywake should replace it so i emailed buywake and they said they wouldnt replace it because of some stupid reason

so i keep talking to jetpilot and they decide to send me an even more expensive vest because of the shipping costs and because of the trouble with buywake

so now i am rockin with my new vest

jet pilot customer service is the best i have ever dealt with
buywake was my favorite store too Crying or Very sad

cowgirl · Faceplant Joined: 11 Apr 2007 Posts: 24 City: Knoxville

andy ross · Posted: Aug 01, 2007 1:54 pm Post subject:

cowgirl, i had a problem with billy at buywake too, he wouldnt refund my money after my SECOND board delammed he just said hed send another one...so i went straight to gb and they sent me a free duece pop Birthday

Space Ghost · Posted: Aug 01, 2007 2:11 pm Post subject:

o and another i had to return something
they sent wat i returned it for back

but now both of them are on the credit card bill

mr robotto · Backside 180 Joined: 05 May 2007 Posts: 1052

haha that sounds like some of the people from the ambush shop... they kinda have a carelessness when they talk, like he responded "thats what i said" i can imagine them saying that because they're 20 and, i dunno, but the wakeboarding guys reminded me of the "surfer dude" stereotype...

i still like them though since thats where i've gotten my wakeboard/skate/clothes and the replaced my life jacket for free... its a sick store though itself, but a bit of a drive Crying or Very sad

Space Ghost · Posted: Aug 01, 2007 7:12 pm Post subject:

buywake is a branch of ambush

beasoldierprstn · Posted: Aug 01, 2007 7:58 pm Post subject:

i have had nothing but good deals with buywake. sorry to hear u had troubles

Enigma · Ollie Joined: 17 Jan 2005 Posts: 73

I have personally spent over $5,000.00 with Buywake in the past two years. Awesome awesome customer service. I would not hesitate to send anyone there. Granted, it s a business, and from time to time at any business, some things will be overlooked.

They have even hand delivered product to me when I needed it in a pinch (granted, I live in ATL).

Also, why do you even need fins?

FenderBass37 · Posted: Aug 02, 2007 9:45 am Post subject:

Enigma, agreed, fins are useless