Cassette and the ongoing crap...

Catalyst · Backside 180 Joined: 16 Nov 2003 Posts: 736 City: Kelowna

Okay i know there are alot of people out there in the same boat as me, pissed off that Cassette released this amazing new board called the bi-level only to discover that their new $300 dollar toy is now a useless, delamed, waterlogged piece of crap. When i got my bi-level i origanaly had a lf impulse that cracked after 1 ride. LF replaced it and so i decided to see if my local shop would let me trade it in towards a bi-level. They did and from that day forward i was as happy as could be. Well i then rode it once and guess what the board started to delam badly. 2 rides or so later the board begins to suck in alot of water and now is double the weight. If that wasnt bad enough i decided to throw the fins on the board, well i got one fin on only to relise that the front fin holed had been not properly drilled and the second fin was not going to mount. After countless emails to cassette each time being patient and understanding to what they were going through i have no real promise that i will recieve a new board and now the summer is comming to an end fast. Ive been emailing since early may and they havent done crap and im fiznackling tired of it. If they cared about the coustumers they would atleast say im sorry we cant warantee it, or we can send you a different board, after all this time nothing. SO THOMAS IF YOUR READING THIS CAN YOU PLEASE GET THE BALL ROLLING AND TELL US WHAT WE ARE TO EXPECT BECAUSE WHATS GOING ON NOW IS bulljive! LF HAD ME BACK IN BUISNESS WITHIN A WEEK, YOU HAVE HAD 3 MONTHS, PLEASE GET YOUR shizzle TOGETHER. If anyone else feals the same, voice your opinion.

Schimkat · Posted: Jul 24, 2005 6:38 pm Post subject:

Call them instead of emailing them.

Slaytwebeling · Pop Shuvit Joined: 23 May 2004 Posts: 152 City: G-town

I feel the same way but u cant call cuz there phones are of is what i heard.

Nekkie · Posted: Jul 24, 2005 8:35 pm Post subject:

/agree

they had it coming....

jboss · Kickflip Joined: 22 Jun 2004 Posts: 3210 City: Chalmette

everybody is always like "support rider owned companies" and they hate conglomerates. ever thought that those conglomerates got to the point theyre at by being the best and having good customer service. i dont hate ROCs, i just dont know why people hate conglomerates.

-=AlexXx=- · Posted: Jul 24, 2005 8:52 pm Post subject:

dont hate

thomas works hard at what he does and trys his hardest, im sure he is doing everyhthing within his power to help everyone, but like you, there are countless otherss with the sam eproblem. i know 3 month is realy long... but... what did u exepct from a brand new model of board neve bene tried b4.... give it time, buy a cheap board for now and have fun!!!!! Smile

Schimkat · Posted: Jul 24, 2005 8:58 pm Post subject:

Thre are some cases with conglomerates where costumer service isnt the greatest, and this is a case with a ROC where it isnt the greatest, but I am sure they will help you out.

one-eyed sailor551 · Backside 180 Joined: 26 Mar 2005 Posts: 1111 City: mahopac

heh i resurfaced my own board and it is fine. DIY bitches Smash

its easy once you see the exposed wood start to appear on your board sand the entire thing down and put new sealant of your choice on

Re-entry · Ollie Joined: 26 Jun 2005 Posts: 62

Catalyst, Hey you dont have an idea of how hard Thomas is working on sending bitchin kids like you perfect replacement boards. The reason you didnt get a board right away because they had to reproduce the new batches, if you got the board right away it would have done the same thing (delam or break).

mikeskatesonwater · Guest

Conglomerates are the devil... I rode the byerly last summer. the sidewall blew out and the grip was falling of in no time... I sent it back and the filled in the hole and left my crappy grip... warranty my ass!!! Support rider owned! the bi levels are a cool idea, but if you were expecting it to be bombproof you bought the wrong board to begin with... Thomas pretty much invented wakeskating as we know it today... and he is having problems this year....and a bad year last year...
I emailed him about it and he said there gonna have a solid board nexr year. I dont think wood is the way to go anyways... good feel, short life...

devotid · Frontside 180 Joined: 07 Mar 2005 Posts: 473 City: saginaw

scott a · "a" is for angel Joined: 17 Feb 2004 Posts: 4126

well here's my view...its all about priorities. if your priority is to be out on the water rather than support _________ company, then buy a different skate. if you wanna support _________ company more than you wanna ride (on another company's skate) then quit your bitching and keep waiting.

i know this whole deal is shtty, and im in sort of the same predicament as you. i tried to put in an order through the shop i work at for a board for my bro. its been on backorder since march, and thomas evidently hasnt replied to any of the emails we've sent him. ive even gone as far as contacting other retailers just to see if they had anything in stock, and for the most part they havent.

so in conclusion you can either shut up and wait, or buy a different skate.

Nekkie · Posted: Jul 24, 2005 11:35 pm Post subject:

I understand that they are running into many different problems, and some of them I can understand... So I patiently wait for my replacement. But still if people start bitching about cassette they had it coming.

As devotid said, I doubt they tested the production models... Or if they did then they don't really give a rats ass about their customers

and this is from someone that thinks bi levels are great deck, the first production batch was just half done Rolling Eyes

Catalyst · Backside 180 Joined: 16 Nov 2003 Posts: 736 City: Kelowna

Re-entry, trust me this is the first time i have bitched, I have nothing but respect for thomas and what he is doing. I have been chatting with him for a bit before all of this and he even sent me a free tshirt for being curtious by answering a question he had on one of his online blog things. The only reason i wrote that is because i would like a final answer as to what will happen as i know the second batch is out now. I even asked if he would send me a 41 4trac instead as i knew those were for sure done, but hey guess what no reply after 2 weeks. I loved the bi when i first rode it and would like a replacement, as that so much to ask when the product you saved to buy craps out? Thomas must be doing his best as his ideas ar amazing but when you think about it is it really that hard to take 1 minute of your day to answer a "bitching" kids question (as you stupidly said)? I dont think so....

kento911 · Kickflip Joined: 29 Mar 2004 Posts: 3657 City: Phoenix

its not bitching, when its a legitimate complaint 3 months is rediculous, and you know what I think if somebody was really smart they would post an explanation here I know somebody visits here, b/c hes posted here before, b/c somebody who is somewhat of a godfather of our sport is seriously effing up his rep by ignoring people and having what as near as I can tell is poor customer service, so that being said. . . Im not buying a bilev, and the shop I used to work at wont carry them, b/c we got no response to several emails and phone calls we made to the rep and the company itself about placing an order, so if Cassette has another bad year they are doing it to themselves this time, it sucks but alot of you sheeps need to face facts

th1rt33n · Faceplant Joined: 18 Jul 2005 Posts: 19

i have a cassette and it seems to be holding up pretty well. the bottom does seem to be cracking but i think it is just the graphic. but from wat u guys r saying im a little worried. is this just happening 2 bi-levels or is this happening 2 all cassette skates

Re-entry · Ollie Joined: 26 Jun 2005 Posts: 62

The 06 skates will be flawless, the replacements are almost to all shops. I know Boardstop already has them. I am in the same situation as all of you guys, but I think I am going to trade my bi-level in for the 06..

Raven · Posted: Jul 25, 2005 10:44 am Post subject:

I got my warrantied replacement the other day. It was a rough day at work, and the office called, "you got a box up here, it's a wakeskate or something." Very Happy

I bought a 4-trak to ride in the meantime or as a back-up skate. Anyway they sent me a top deck and a bottom deck. It was enough for me, kickflip, stoked. Hang on to your hardware. Be patient, Thomas Edison didn't start mass producing light bulbs right away.

Dave Barousse · Faceplant Joined: 10 Sep 2003 Posts: 5

electricsnow · cassette Joined: 14 Sep 2003 Posts: 10756 City: Jefferton

kento, didn't you say the bi-level was a gimmic anyway??